Dubai International airport Essay Example | Topics and Well Written Essays - 1000 words

Dubai International airport - Essay Example The main research questions that shall be answered during the investigation are: †¢Does the service offered by emirates airline organization meet the standard and expectations of its customers? †¢Does the organization have excellent facilities that ensure their airplanes are always in good shape to ensure the safety of their customers? †¢What are the measures that the organization has put in place to ensure customer satisfaction? The objectives of the research will be: 1)To determine the services offered by the organization and whether they meet the standards and expectation of their customers. 2)To evaluate the available facilities in the organization for servicing and repairing airplanes to ensure safety of their customers. 3)To determine the measures put in place by the organization to ensure customer satisfaction. The intended research on the operations of the Emirates airline is important in determining the experience of the customers. While utilizing their services and the role the airline organization play in ensuring that the customers’ satisfaction is achieved in carrying out this research, I as a student of business studies will also gain a lot of important knowledge on what it takes to run such a big organization that serves many people daily and the various measures that can be utilized in successfully satisfying customers derived from different backgrounds and cultures. The emirates airline is an organization in the airline industry that has its headquarters based in Dubai in the United Arab Emirates. In the Middle East, this is the major airline company with over 2500 flights weekly to over 100 destinations in six continents in 74 countries (Emirate airline, 2005).